Responsibilities and obligations of the Customer:

1. The Customer will be responsible for all transactions, including unauthorised / erroneous / wrong / incorrect / mistaken / false transactions made through the use of his / her mobile phone, SIM card and MPIN, regardless of whether such transactions are in fact entered into or authorized by him / her. The Customer will be responsible for the loss / damage, if any suffered in respect of all such transactions.

2. The Customer shall take all possible steps to ensure that the Application and his / her mobile phone are not shared with anyone and shall take immediate action to de-register from MBS as per procedure laid down in case of misuse / theft / loss of the mobile phone or SIM card.

3. The Customer will use the services offered under the Facility using the MPIN in accordance with the procedure as laid down by the Bank from time to time, including the terms and conditions contained herein.

4. The Customer shall keep the USER ID and MPIN confidential and will not disclose these to any other person or will not record them in a way that would compromise the confidentiality of the same or the security of the service.

5. It will be the responsibility of the Customer to notify the Bank immediately if he / she suspect the misuse of the MPIN. He will also immediately initiate the necessary steps to change his MPIN.

6. If the mobile phone or SIM is lost, the user must immediately take action to de-register from MBS at Home branch of the primary account enabled for MBS or at any Vikas Urban Co-operative Bank Niyamitha Branches.

7. The Customer accepts that any valid transaction originating from the USER ID and / or registered mobile phone number shall be assumed to have been initiated by the Customer and any transaction authorized by the MPIN is duly and legally authorized by the Customer.

8. The Customer shall keep himself / herself updated with regard to any information / modification relating to the services offered under the Facility which would be publicized on the Bank’s websites and at the branches and would be responsible for taking note of / compliance of such information / modifications in making use of the Facility.

9. The Customer shall be liable for all loss or breach of the Terms and Conditions contained herein or contributed or caused the loss by negligent actions or a failure to advise the Bank within a reasonable time about any unauthorised access in the account.

10. The Customer shall be liable and responsible for all legal compliance and adherence of all commercial terms and conditions in respect of the mobile connection / SIM card / mobile phone through which the facility is availed and the Bank does not accept / acknowledge any responsibility in this regard.

11. It is the responsibility of the Customer to notify the Bank, about any change in mode of operation, through a separate communication, making a specific reference to the MBS availed. It is also the responsibility of the Customer to notify the Bank, any other change in the operation of the account which will otherwise make the account ineligible for the MBS. Any failure on the part of the Customer to advise the Bank separately shall continue to bind all the account holders, jointly and severally for the transactions through this Facility.



Disclaimer :

1. The Bank, when acting in good faith, shall be absolved of any liability in case: The Bank is unable to receive or execute any of the requests from the Customer or there is loss of information during processing or transmission or any unauthorized access by any other person or breach of confidentiality or due to reasons beyond the control of the Bank. There is any kind of loss, direct or indirect, incurred by the Customer or any other person due to any failure or lapse in the Facility which are beyond the control of the Bank. There is any failure or delay in transmitting of information or there is any error or inaccuracy of information or any other consequence arising from any cause beyond the control of the Bank which may include technology failure, mechanical breakdown, power disruption, etc There is any lapse or failure on the part of the service providers or any third party affecting the said Facility and that the Bank makes no warranty as to the quality of the service provided by any such provider.

2. The Bank, its employees, any person authorised by the Bank shall not be liable for and in respect of any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profit, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by the Customer or any person howsoever arising from or relating to any delay, interruption, suspension, resolution or error of the Bank in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information or message to and from the telecommunication equipment of the Customer and the network of any service provider and the Bank's system or any breakdown, interruption, suspension or failure of the telecommunication equipment of the Customer, the Bank's system or the network of any service provider and / or any third party who provides such services as is necessary to provide the Facility.

3. The Bank will not be responsible if the Mobile Banking Application is not compatible with / does not work on the mobile handset of the Customer.



Governing Law & Jurisdictions :

1. The Facility and the terms and conditions of the same are governed by the applicable laws in India.

2. Any dispute or claim pertain to the Facility and / or the terms and conditions herein are subject to the exclusive jurisdictions of competent courts / tribunals / forums in Yellapur (U.K.), Karnataka and the Customer agrees to such exclusive jurisdictions in Yellapur (U.K.), Karnataka.



Sd/-
Managing Director
Vikas Urban Co-operative Bank Niyamitha
Yellapur (U.K.)

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